Return & Refund Policy
At PetSuppliesCo, we want you and your pet to be completely satisfied with every order. If something isn’t right, this policy explains how returns, exchanges, and refunds work.
Return Eligibility
- Returns must be requested within 30 days of the delivery date.
- Items must be unused, unopened, and in their original packaging with tags or seals intact.
- Proof of purchase (order number or receipt) is required for all returns.
- For hygiene and safety reasons, opened food, treats, and medication cannot be returned unless the item is defective or incorrect.
How to Start a Return
To begin a return, email info@petsuppliesco.shop with your order number, the item(s) you wish to return, and the reason for the return. Our support team will confirm eligibility and provide return instructions, including the return address.
Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5 to 10 business days. Please note that original shipping fees are non-refundable, except in cases where the item arrived damaged, defective, or incorrect.
Exchanges
If you received a defective or incorrect item, we’re happy to arrange a free exchange. Contact info@petsuppliesco.shop with photos of the item and your order number, and we will send a replacement or issue a full refund.
Non-Returnable Items
- Opened pet food, treats, and consumables
- Prescription or pharmacy items
- Gift cards
- Items marked as final sale or clearance
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, or defective product), in which case PetSuppliesCo covers the cost of return shipping.
Contact Us
Questions about your return or refund? Contact PetSuppliesCo at info@petsuppliesco.shops.
