Shipping & Delivery Policy

Thank you for shopping with Pet Supplies Co, your online pet supplies store proudly serving customers nationwide across the United States. This policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1 to 3 business days of payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take slightly longer, and we will notify you by email if there is a significant delay.

Delivery Timeframe

Once your order has shipped, standard delivery typically takes 8 to 12 business days to arrive, depending on your location within the United States. Delivery times may vary slightly for remote or rural areas, and during periods of high demand such as holidays.

Shipping Rates

  • Free delivery is available on orders over $59.99.
  • A standard shipping fee applies to orders under $59.99; the exact rate is calculated at checkout based on your delivery address and order weight.
  • New customers receive 15% off their first purchase; see checkout for current promotions.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package’s progress in real time. If you do not receive tracking information within 3 business days of ordering, please contact our support team.

Delayed or Missing Packages

If your order has not arrived within 12 business days of shipping confirmation, please reach out to us at info@petsuppliesco.shop or [Business Phone] with your order number, and we will investigate with the carrier on your behalf.

Shipping Restrictions

We currently ship to addresses within all 50 U.S. states. We are unable to ship to P.O. boxes for certain oversized items such as aquariums and cages. If you have questions about shipping to your specific address, please contact us before placing your order.

Contact Us

For any questions about this Shipping & Delivery Policy, please contact PetSuppliesCo at info@petsuppliesco.shop